Burst pipes
Burst pipe isolated, repaired and the supply restored
A burst pipe in a shared building affects every tenant on that supply. Our plumbers isolate the section, repair or replace the failed pipe and restore water as soon as the repair allows, whether the pipe is exposed, in a wall or under paving.
- Isolate firstWater off to as little of the building as possible
- 24/7 for active burstsCall 011 791 6121 while the water is still running
- Six months on the repairOur workmanship guarantee covers the work we do
Scope
Pipe failures we repair
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Exposed pipes
Bursts in plant rooms, ceilings, risers and roof spaces, repaired at the point of failure.
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Concealed pipes
Pipes in walls and ducts, opened only as far as needed to reach the failure.
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Underground supply lines
Burst lines between the meter and the building, under lawns, paving or parking.
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Tired pipework nearby
If the pipe next to the burst is in poor condition, we show you and quote a longer replacement.
On site
Repairs with tenants still in the building
We tell your contact which areas lose water and for roughly how long, so tenants hear before we isolate. If a full shutdown is needed for the final repair, we can make the leak safe first and plan that shutdown for a quieter time.
- Main and section valves located first
- Tenants warned before the water goes off
- Wet electrical points flagged for our electricians
- Dug-up areas barricaded and kept safe
- Supply tested after the repair
Paperwork
What goes on file after a burst
- Emergency labourNo call-out fee; evenings and weekends carry a surcharge.
- Pipe replacement quoteLonger replacements are quoted for approval and the quote stands for 7 days.
- ReinstatementPaving, ceilings and tiles are a separate item, so the costs stay clear.
- For your insurerOur quote and invoice can support a claim; whether you are covered is up to your insurer.
Facilities FAQs
Burst pipe questions from building managers
Does the repair include fixing the ceiling or paving?
Not automatically. The pipe repair comes first. Restoring ceilings, paving or tiles is quoted as a separate item.
Can you repair it without cutting water to the whole building?
Usually, if there are isolating valves for that section. If there aren't, we may need a short full shutdown, and we agree the time with you. It is also a good moment to have section valves fitted.
Why did the pipe burst?
Age, pressure surges after a supply interruption, poor joints and ground movement are common causes. We tell you what we see, and whether nearby pipe is likely to fail too.
What should we do right now?
Close the main or the section valve, switch off electrical equipment near the water if it is safe to do so, and call 011 791 6121.
