Last updated: 29 October 2026
We believe in transparent pricing. You should know how you will be charged before any work starts. This page explains how our pricing, quotations, deposits and cancellations work.
No call-out fee: first-hour labour
We do not charge a separate call-out fee. Our minimum charge is the first hour of labour. If our team can fix the problem within that first hour without using any materials, the first-hour labour charge is the only amount you pay. If the job needs more time or materials, we will explain the cost before we continue.
After hours and weekends
Call-outs after hours and over weekends carry a surcharge. Our office confirms the applicable rate before we send the team. Office hours are 08:00 to 17:00, and our emergency line, 011 791 6121, is open 24/7.
Consultations and quotations
Some jobs, such as installations, need an on-site consultation before we can quote. A refundable consultation charge applies to certain jobs. Our office will tell you when it applies and how it is refunded.
A quotation sets out the work, materials and price. Quotations are valid for 7 days and are subject to supplier pricing. If we find something during the job that changes the scope, such as a hidden leak, damaged wiring or extra materials, we will explain it and get your approval before doing the additional work.
Deposits on installations
Installations require a 75% deposit before we order materials. The balance is invoiced when the work is done.
Accepting a quotation
Please accept your quotation in writing, by email or WhatsApp, and tell us who is authorised to approve the work at the property. For rented, managed or body corporate properties, let us know who the responsible contact is and about any access, induction or permit requirements.
Changing or cancelling a booking
If you need to change or cancel an appointment, please let us know as early as possible on 011 791 6121. If our team is already on the way when you cancel, the first-hour labour charge still applies.
Payment
We accept EFT and card payments: Visa, Mastercard, Apple Pay and Google Pay. Invoices are due on receipt.
We offer 30-day accounts to landlords, property managers, companies and pre-qualified individuals. Ask our office about opening an account.
Your rights
Nothing on this page limits your rights under the Consumer Protection Act. If you have a concern about a quote or invoice, please contact our office so we can resolve it with you.