A clearer route to the right help
Get your home working properly.
A leaking geyser or loss of hot water can involve plumbing and electrical requirements. Amptex’s electrical and plumbing services give homeowners one place to explain the symptoms and discuss the appropriate assessment or replacement work.
Recognise the right enquiry
When to speak to our team
- No hot water, inconsistent heating or a reported electrical hot-water fault.
- Water leaking near the geyser, tray, valves or ceiling.
- A geyser requiring assessment for repair or replacement.
Understand the work
From the symptoms to a practical plan
A hot-water problem does not always mean that the cylinder has burst. The cylinder, valves, pipework, controls and electrical supply can need different attention. Describe the symptoms and provide the make, size and installation information if known. If water is coming through a ceiling, call rather than relying on an online enquiry.
Repair, replacement and the wider job
A component repair and a complete replacement have different material, access and installation requirements. Roof-space access, removal of an existing unit and associated plumbing or electrical work can affect scope. If a manufacturer warranty or insurance claim may apply, retain the product details and existing documents and confirm the applicable approval process directly.
For your home
Understanding a household hot-water problem
A geyser that is leaking and a system that produces no hot water may involve different faults. State the symptoms, installation location and any safely visible equipment details. Plumbing and electrical findings may both matter; a website description cannot determine whether a component repair or a replacement is suitable.
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Report the symptom
Explain a lack of hot water, water around the unit or a leak into a ceiling, including when it started.
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Identify the installation
Give the approximate location and equipment details if available. Mention restricted roof access or earlier work on the system.
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Compare proposed scopes
Ask what assessment, replacement components or complete replacement includes, along with any ceiling access and reinstatement work.
What affects this quotation?
Your quotation will depend on:
- The reported symptom and installed system.
- Repair components compared with a proposed replacement.
- Equipment access, connections and work to ceilings or finishes.
Explain who may authorise the work at home and any arrangements with a landlord, agent or body corporate.
Confirm applicable attendance and assessment charges before booking. See quotation, callout and cancellation information.
Useful information for your enquiry
- Give the geyser make, size and serial information if safely accessible.
- Explain whether the issue is heating, leaking or both.
- Mention roof access, previous repairs and any insurance or warranty reference.
Take photos only from a safe position. Attachments are optional; call directly for urgent assistance.
Before you book
Questions about this service
Is a leaking geyser always a replacement job?
The cause needs assessment. A leak associated with the installation can involve different components, and symptoms alone do not establish which part has failed. Ask for the findings and the repair or replacement options to be explained before deciding.
Do I need to know whether the fault is electrical or plumbing?
No. Explain what you have noticed and provide the geyser details if available. Our team can help identify the appropriate service to investigate the problem.
Where and when can I arrange this service?
Call with the suburb, urgency and scope. We serve Johannesburg and Gauteng; Pretoria, Soweto and outer Gauteng are by arrangement. The office confirms availability and applicable travel arrangements.
A clear next step
Tell us what is happening at home.
Share the suburb and service required. For urgent assistance, call the team directly.