A clearer route to the right help
Get your home working properly.
Unexplained water loss, damp areas or signs of a hidden leak can be difficult to trace. Amptex provides leak-detection and repair enquiries for homes, helping you explain the evidence and the areas that need investigation.
Recognise the right enquiry
When to speak to our team
- Unexplained water use or a concern about a hidden leak.
- Persistent dampness, wet ground or water appearing away from a visible fitting.
- A leak that keeps coming back, even after an earlier repair.
Understand the work
From the symptoms to a practical plan
Water visible in one place may originate elsewhere. A leak enquiry should explain the affected areas, the duration of the problem and any relevant water-use records. The team can discuss the investigation scope and access required. Photos, plans and previous repair history are useful context, but they do not guarantee that the source can be identified remotely.
Repair, replacement and the wider job
Locating a leak, accessing the pipe, repairing it and reinstating finishes are distinct tasks. Ask which are included in a proposal and what remains subject to findings. Concealed routes, several possible sources and inaccessible areas can affect an investigation. Avoid assuming that every leak can be located or repaired without any opening-up work.
For your home
Finding the source behind a household leak symptom
A damp wall, unexplained water use or a wet patch does not identify the exact leak location. Share what you have observed and any existing meter records, without opening floors or walls to prove a theory. Detection, physical access to a pipe and final reinstatement need to be discussed as separate parts of the enquiry.
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Observed changes
Describe the position of dampness or escaping water, when it appeared and whether it changes with normal use.
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Existing information
Provide prior plumbing repairs, accessible plans or water-use records if already available. Do not delay an urgent call to collect them.
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Finishes and access
Explain tiled areas, built-in cupboards and occupied rooms. Clarify responsibility for opening and restoring finishes before authorising work.
What affects this quotation?
Your quotation will depend on:
- The area and pipework to be investigated.
- Available records and the suspected source of water loss.
- Physical access, pipe repair and restoration of finishes.
Explain who may authorise the work at home and any arrangements with a landlord, agent or body corporate.
Confirm applicable attendance and assessment charges before booking. See quotation, callout and cancellation information.
Useful information for your enquiry
- Describe when the dampness or unusual usage was noticed.
- Share previous repair information and plans if available.
- Mention hard-to-reach areas, rooms you use every day and any meter readings you have.
Take photos only from a safe position. Attachments are optional; call directly for urgent assistance.
Before you book
Questions about this service
Does leak detection automatically include repairs and repainting?
No. Confirm the investigation scope and discuss the repair, access work and reinstatement separately. This helps you compare quotations on the same basis and understand which decisions depend on the findings.
What information helps with a suspected hidden leak?
Describe the signs you have noticed, where they occur and when they started. Photos and relevant water-usage information can help explain the request, but a cause cannot be confirmed from the form alone.
Where and when can I arrange this service?
Call with the suburb, urgency and scope. We serve Johannesburg and Gauteng; Pretoria, Soweto and outer Gauteng are by arrangement. The office confirms availability and applicable travel arrangements.
A clear next step
Tell us what is happening at home.
Share the suburb and service required. For urgent assistance, call the team directly.