A clearer route to the right help
Get your home working properly.
Repeated tripping, intermittent power or an electrical fitting that no longer works can have different causes. Amptex provides fault finding for homes so the source of the problem can be assessed before the appropriate repair is discussed.
Recognise the right enquiry
When to speak to our team
- An intermittent loss of power or a fault that returns after a temporary fix.
- A circuit that trips when a particular area or appliance is used.
- Electrical fittings or outlets that work inconsistently.
Understand the work
From the symptoms to a practical plan
Useful fault finding starts with the pattern of the problem. An occasional trip, a complete loss of supply and a single failed fitting need different investigations. Explain what was operating when the fault appeared and whether it followed new equipment, weather or building work. The purpose of an assessment is to identify the relevant cause, rather than replace components based only on a symptom.
Repair, replacement and the wider job
A repair to a damaged part may be straightforward once the cause is understood, while a recurring issue can need further investigation. Share previous repair history so the team can consider the wider installation. Investigation time and the eventual repair are separate scope items to discuss when arranging the job.
For your home
Tracing faults around the way your home is used
A fault that appears during cooking, pool operation or wet weather can be easier to describe than a fault labelled simply as tripping. Record the pattern without trying to reproduce a dangerous condition. Explain whether a recent appliance purchase, renovation or earlier repair changed anything in the affected part of the home.
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Describe the pattern
Note the room, time and equipment in use when the symptom appears, including whether lights, sockets or both are affected.
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Share repair history
Mention earlier visits and any temporary fixes. That avoids treating a recurring problem as an unrelated first occurrence.
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Plan access
Tell the office if the board, roof access or affected room is controlled by a tenant, landlord or estate manager.
What affects this quotation?
Your quotation will depend on:
- The pattern of the fault and investigation time.
- Number of affected circuits or operating areas.
- Access to concealed installations and components identified for repair.
Explain who may authorise the work at home and any arrangements with a landlord, agent or body corporate.
Confirm applicable attendance and assessment charges before booking. See quotation, callout and cancellation information.
Useful information for your enquiry
- Record the affected area and the times when the fault occurs.
- Mention previous repairs and changes to equipment or wiring.
- Supply a clear description; do not open boards or expose wiring for a photo.
Take photos only from a safe position. Attachments are optional; call directly for urgent assistance.
Before you book
Questions about this service
Can a fault still be investigated if it has stopped happening?
Describe the history, frequency and conditions under which it occurs. That information is useful even when the installation appears to be working again. The electrician will explain what can be assessed and whether further observation or investigation is needed.
Can you investigate a problem that comes and goes?
Describe how often it happens, which part of the home is affected and whether anything changed recently. This helps the team understand the symptoms when arranging fault finding.
Where and when can I arrange this service?
Call with the suburb, urgency and scope. We serve Johannesburg and Gauteng; Pretoria, Soweto and outer Gauteng are by arrangement. The office confirms availability and applicable travel arrangements.
A clear next step
Tell us what is happening at home.
Share the suburb and service required. For urgent assistance, call the team directly.