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Workmanship & after-service support

Amptex guarantees its workmanship for 6 months. ECB registered, WACC certified and JoJo approved installers. How to raise a concern after a job.

Last updated: 29 October 2026

We stand behind our work. Amptex is a family business, and our owner, Wouter Pienaar, a qualified master electrician and plumber, oversees quality and compliance on our jobs. If something is not right after we have been, we want to know.

6-month workmanship guarantee

We guarantee our workmanship for 6 months from the date the work is completed. The guarantee covers the work our team carried out. Parts and products are covered by their manufacturer's warranty.

Our workmanship

Our work is done by our own employed electricians and plumbers, not subcontractors, and it is checked for quality and compliance so that every job is completed properly from start to finish.

Registrations and approvals

  • ECB: registered with the Electrical Conformance Board of South Africa for electrical work.
  • WACC: Warranty & Compliance Certification.
  • JoJo: approved JoJo tank installers.

Product warranties

Products we supply and install, such as JoJo tanks, pumps, generators, inverters, geysers and EV chargers, carry the manufacturer's warranty. As JoJo approved installers, we install JoJo tanks to the manufacturer's requirements. Keep your invoice: we will help you with a warranty claim for products we installed.

Raising a concern

  1. Contact our office on 011 791 6121 or info@amptex.co.za with your invoice or quotation number and the property address.
  2. Describe what has happened and when it started. Photos sent on WhatsApp to 082 403 3450 help us understand the problem.
  3. We will assess the concern and, where needed, arrange for the team to inspect the work.
  4. If the problem is caused by our workmanship within the guarantee period, we will put it right.

Urgent problems

If there is an active electrical or plumbing problem, such as sparking, burning smells, no power or water leaking, call 011 791 6121 rather than sending a message. Our emergency line is open 24/7.

Your consumer rights

This guarantee is in addition to your rights under the Consumer Protection Act. If you are not satisfied with how we have handled your concern, please ask to speak to Wouter or Rita Pienaar directly.